Refund policy
At SpiritKraft, we care deeply about your satisfaction. Whether you're buying one of our signature tees or a custom-made design, we want you to love what you receive. If something’s off, we're here to help.
1. 14-Day Return Policy (From Date of Delivery)
We accept returns within 14 days of the delivery date, as long as:
- The item is unused, in its original condition, and has all original tags intact
- You initiate the return within the 14-day timeframe
- Return shipping costs are covered by the customer
Once we receive and inspect your return, we’ll notify you via email. If approved, the refund will be issued to your original payment method within 7 business days.
2. Defective or Incorrect Items
If you received the wrong item or your product arrived damaged or defective, we sincerely apologize. Please contact our support team within 14 days of delivery.
We’ll arrange a replacement at no extra cost. Depending on the case, we may request a photo of the issue or the return of the item.
3. Custom & Personalized Orders
Customized or personalized items are non-returnable and non-refundable.
However, if there is any issue with your custom order, please don’t hesitate to reach out. We’re committed to your satisfaction and will do our best to resolve the concern — even for custom orders.
4. Additional Notes
- Refunds are issued in the original currency used at checkout
- Returns that do not meet our policy criteria may be refused
- Please ensure all information (like sizes or custom text) is accurate when placing your order
Need Help?
If you have any questions or need assistance, contact us at:
Thank you for choosing SpiritKraft branded products — where every apparel is crafted by faith, worn boldly. Our apparels speaks what we believe.